We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as below:
1. Items have not met your expectation.
2. Faulty items damaged/broken, or soiled upon arrival.
3. Items received in the incorrect size/color.
4. Items are unwashed, unworn, unused, with tags and unaltered.
Note: In this situation, we will not be responsible for the return shipping cost.
1. Items outside the 14 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.
3. Items under the following categories:
How Do I Return Something?
STEP. 1: the Send A return Request By Sending an email to Suppercasa Customer Service Team([email protected]). Please Remember to the include The following Details in The Request for Faster Processing:
A. the Order Number
B. the Name of The Item you want to return.
C. Reason for wanting to return the items(Size/Quality/Other Reasons...)
D. Photos of the items to be returned.
*For returns because of issues with the fit/size of the item(s), kindly Send us photos with the measurement visible from the item(s).
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
Step 2: Our Customer Service Representatives will give a response to your request within 24-48 hours.
(There will be instances that we will not be able to attend to your issue due to High email volume but rest assured we will be working round the clock to answer all emails and calls as fast as possible.)
Depending on the cause of the return, We may provide you with Better Options, But the final decision depends on you. Also, Return address isn't the company address on Suppercasa website. Our customer service will provide you a return address after return authorized.
Step 3: After shipping The package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service Representative through email, that you've shipped the package and provide us with the "Tracking Number".
Step 4: Once We receives the package, we will process a refund for the items within 1-2 business days.
If the claim is for any item of your order, and at the same time your order doesn't include any promotions or discounts, you will receive a full refund for the item. But if the order includes promotions or discounts, the item will For example, if the original price of an item of your order is $10, and the grand total of your order is $18 after a $2 off discount, so you will receive $9 refund after cancelling this item.
Refunds (if applicable)
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How Long Will It Take For Me To Receive My Refund?
The time for you to receive your refund depends on the payment method you used. Here are the expected times of each payment method:
Credit card: 5-15 business days
PayPal: 3-5 business days
Western Union: 8-15 business days
Bank wire transfer: 8-15 business days